Reschedule & Cancellation Policy

Rescheduling

Clients are allowed:

1 reschedule only

Example: If your appointment is on Friday at 10:00am, you could cancel or reschedule by Wednesday at 9:59am via the scheduling site.

Reschedule Requirements

Must occur at least 48 hours before appointment.

Deposit transfers only once.

Excessive Rescheduling

Repeated rescheduling may result in:

Declined future bookings
Client restrictions or ban
Requirement for higher prepayment percentages

Cancellation Policy

Cancellation Window

Clients must cancel at least 48 hours before appointment time.

Fees: Same-Day, 24HR or Late Cancellations After 48 Hours

50% cancellation fee charged to card on file.

No Shows

50% fee charged.

Failure to pay results in service ban.

Important Staff Procedure

Cancellation fees must be paid before rebooking.

Weather Policy

Severe Weather

Severe weather cancellations with 24-hour notice are exempt from penalties.

Non-Severe Weather

Standard cancellation policy applies.

Health & Wellness Policy

For the safety of clients and staff, clients experiencing:

Fever
Cough
Congestion
Sore throat
COVID symptoms

must reschedule their appointment within 48 hours notice.

Additional Guidelines

Clients who recently tested positive for COVID should wait until symptom-free before returning.

Masks are optional and welcomed.

Waiting List Procedures

When Appointments Are Fully Booked

Clients may join the waiting list.

Clients should submit:

Name
Phone number
Preferred date/time
Service requested
Availability

Cancellation Availability

Staff should contact waitlist clients first.

If unavailable, openings may be posted on Instagram: @the.alifestyle